Returns & Exchanges

On this web page the entity DBA (Doing Business As) Truly Free is also referred to as "We", "Our" and "Us".

The policies listed below apply to all purchases made through this website (shoptrulyfree.com).

Canceling an order

We allow orders to be canceled until the moment they have shipped. Once the order has shipped the customer is responsible for the return shipping costs and a refund for the order will be issued once the packaged items have been delivered back to us. Email us at shoptrulyfree@gmail.com with "cancel order" as the subject, please include your order number in the email.

Returns and Exchanges

All items on sale (reduced price) are final sale and they cannot be returned or exchanged.

Items not on sale will be eligible to be returned for refund or exchange within 15 days of the order being shipped and the customer covering all shipping costs. All returned items must be unwashed, unworn, undamaged and delivered back to us before a refund is issued. We are not responsible for any unfortunate  events such as misplaced, lost or stolen packages.

Discounts and Pricing

We reserve the right to change prices at any time and discount items for any duration of time.

Terms of Use

You may use this website to purchase products from us. We recommend reading all of the conditions listed on this page because they will apply to you once your order has been placed. This website (shoptrulyfree.com) or any content used in it may be used for personal use only and not for profit by anyone other than Truly Free.

Changes to Terms of Use and Conditions

We reserve the right to change the Terms of Use and Conditions for this website at any time. We recommend that you read them every time you use this website. Last Updated June 30th 2020.

Governing

By purchasing an item from the website shoptrulyfree.com you are excepting the Terms of Use and Conditions established on this web page by Truly Free, legally binding in the State of California without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of a material loss coming from a purchase from this website, there will be an attempt to resolve any dispute by negotiation between both parties involved. If they are unable to resolve the dispute, either party may commence a legal action in the Superior Court of California – County of San Joaquin. The prevailing party in any court judgment shall be entitled to recover its attorneys’ fees and costs.

 

shoptrulyfree@gmail.com

Truly Free