Returns & Exchanges
On this web page the entity DBA (Doing Business As) Truly Free is also referred to as "We", "Our" and "Us".
The policies listed below apply to all purchases made through this website (shoptrulyfree.com).
Canceling an order
We allow orders to be canceled until the moment they have shipped. Once the order has shipped the customer is responsible for the return shipping costs and a refund for the order will be issued once the packaged items have been delivered back to us. Email us at firstname.lastname@example.org with "cancel order" as the subject, please include your order number in the email.
Returns and Exchanges
All items on sale (reduced price) are final sale and they cannot be returned or exchanged.
Items not on sale will be eligible to be returned for refund or exchange within 15 days of the order being shipped and the customer covering all shipping costs. All returned items must be unwashed, unworn, undamaged and delivered back to us before a refund is issued. We are not responsible for any unfortunate events such as misplaced, lost or stolen packages.
Discounts and Pricing
We reserve the right to change prices at any time and discount items for any duration of time.
You may use this website to purchase products from us. We recommend reading all of the conditions listed on this page because they will apply to you once your order has been placed. This website (shoptrulyfree.com) or any content used in it may be used for personal use only and not for profit by anyone other than Truly Free.